Frequently Asked Questions
Everything you need to know about bringing the heat to your kitchen.
What makes Fly By Jing products unique?
Our products are inspired by the 'fly restaurants' of Chengdu—hole-in-the-wall eateries with food so good they attract people like flies. We use high-quality, non-GMO ingredients like Sichuan Pepper and Tribute Pepper to create 100% natural, complex flavors without artificial additives.
Are your sauces vegan and gluten-free?
Yes! Our core line, including the Sichuan Chili Crisp, Zhong Sauce, and Mala Spice Mix, is vegan and made without gluten-containing ingredients. Please check individual product labels for specific allergen information.
Do I need to refrigerate the sauces after opening?
While our sauces are shelf-stable and do not strictly require refrigeration, we recommend storing them in the fridge after opening to maintain the best flavor and freshness over time.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an issue with your shipment, please contact us within 14 days and we will make it right.
How spicy are the products?
Our flavors focus on 'Mala'—a balance of tingly numbing sensation and savory heat. While our Chili Crisp has a kick, it is designed to be a flavor enhancer rather than an overwhelming heat source, making it accessible for most palates.